Returns & Exchanges
Stitch Fit operates an exchange-only policy. No refunds under any circumstances — but we'll happily swap your piece for a different size, colour, or style.
Exchange only
We exchange — no refunds under any circumstances. Swap for size, colour, or another style.
Defective or wrong items
Contact us within 48 hours of delivery. We cover return shipping and dispatch a replacement immediately.
Original condition
For size/style swaps: unused, unwashed, tags intact, original packaging. Customer pays return shipping.
Four steps. No back-and-forth.
Reach out
Email info@stitchfit.com.pk or WhatsApp +92 321 0900786 with your order number.
Confirm
We confirm eligibility and send return instructions tailored to your case.
Ship back
Send the item to: Climax Knitting Industry, S.I.E #1, Plot 94-B, Near Jinnah Road, Gujranwala, Punjab 52250.
Exchange
Your exchange is dispatched within 2–3 business days of receipt.
What we accept.
- Defective or incorrectly shipped items (within 48 hours of delivery — we pay return shipping)
- Unused items with original tags attached
- Items in original, unopened packaging
- Items that have not been washed, worn, or altered
What we can't take back.
- Washed, worn, or altered items
- Items returned without original tags or packaging
- Requests submitted more than 48 hours after delivery (for defective items)
- Refund requests — we do not issue refunds under any circumstances
Received something faulty or wrong? Let us know within 48 hours — we'll cover return shipping and send the right piece out immediately.